All items are provided as-is, and it’s the buyer’s responsibility to for their allergens, intolerances, dislikes, etc. before buying.

That said, if something isn’t right with your order, we’ll make it right in the first thirty (30) days.

What We Cover

We’ll refund or replace your order if:

• Your balm is damaged, opened, or defective when it arrives.
• There’s a problem with the quality or texture.
• You received the wrong product, such as the formula when you wanted the formula.
• Anything else genuinely went wrong with your order (within reason).

As the customer, you are responsible for reviewing your cart to make sure it’s accurate to what you want before you make a purchase.

How It Works

1. Submit a request below with a photo of the product, your order number, a description of the issue, and if you want a refund or replacement.
2. We process your request, send the refund or replacement, and send an alert that your request has been processed.
3. You receive the refund or replacement as payment processors or delivery services allow.

Consent *

Yes, I agree with the Refund and Returns Policy. 

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Questions?

Contact us! We’ll usually respond within 48 hours, but we might take a bit longer during busier seasons.